Technical Service

Engineering & Design

HED® International, Inc. has been designing and fabricating a broad range of kilns, furnaces, ovens and thermal systems for over 50 years. These include box type, car bottoms, shuttles, elevator, conveyorized and tunnel type units; many of which are exclusive designs not normally supplied by other companies.

Engineering and Technical Services –
HED® International, Inc. provides a wide variety of engineering and technical services designed to help you achieve maximum ROI on your existing equipment. Our engineering team can even help you solve problems with other manufacturers’ equipment. In fact, HED® International, Inc. has built up many new and dedicated customers from resolving other manufacturers’ equipment problems when no one else could.
Some of the services offered include:

  • General Engineering Expertise
  • Design Consulting
  • Current System Analysis
  • Complete Control Systems
  • HMI Installations
  • Design Services
  • Refractory Designs
  • CAD Drawings
  • Database Systems
  • SCADA Systems
  • Cimplicity Systems
  • Wonderware Systems
  • Genesis Systems

Field Service & Training –

Shipping and Rigging

With years of experience, HED® International, Inc. field service technicians are uniquely qualified to service all of the equipment we manufacture. When you need service done right, HED® International, Inc. is the company to call!

  • Retrofits
  • System Upgrades
  • Kiln Relines
  • On Site Training
  • Burner Replacements
  • Element Replacements
  • Combustion Tuning
  • Control Training
  • Trouble Shooting
  • Temperature Profiling
  • Control Calibration
  • Emergency Recovery
  • Safety Evaluations
  • NFPA, FM, IRI, NEC Guidelines
  • Installation Services
  • Rigging and Shipping Service

Fabrication Services –

Great Support & Service

As well as being an industry leader in the manufacture of new heat processing equipment, HED® International, Inc. also provides fabrication facilities for in-house repairs and renovations to equipment previously in service. Our engineering staff will evaluate any system requiring repairs, renovations or modifications and provide you with a complete breakdown of all recommended work to be completed. This service is very helpful for existing as well as new customers.

Spare Parts –
HED® International, Inc. carries a complete line of replacement and spare parts for your equipment. Most standard items in stock, specialty items can be fabricated or ordered quickly for your convenience. Your technical sales representative can help you determine what parts you need and what items would be good to have available on location to minimize your down time. We also maintain Database of User Manuals and important information about your equipment.
Some of the parts available include;

  • Heating Elements
  • Molybdenum disilicide Elements
  • Silicon Carbide Elements
  • SCR’s
  • Transformers
  • Switches
  • Electrical Components
  • Regulators
  • Exhaust Fans
  • Refractories
  • Burners
  • Gas Valves
  • Temperature Controls
  • Flame safety Equipment
  • PLC Systems
  • Computer Components
  • Polymer Carriers
  • Steel Belts
  • Motors
  • Drives
  • Reducers
  • Software
  • User Manuals
  • Training Manuals